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| Shipping and Returns |
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What is your shipping policy?
How long will it take to receive my order?
Do you ship internationally?
What is your guarantee and return policy?
I received the wrong product.
When do I get my money back in case of a return?
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| What is your shipping policy? |
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| At Advan-Emotion.com, we utilize UPS ground.
Advan-Emotion makes every effort to ship all orders within 24 hours of purchase, Monday to Friday, or according to availability of the item. Normally any orders placed before 3PM PST will be shipped the same day. Once your order has been shipped, we can not cancel your order. Please read our return policy. Please note that we do not ship to P.O. Boxes, AFO/APO, or international.
If the shipping address on your order is incorrect or incomplete (including apartment or suite number), your credit card will be charged an additional $7.50 for an address correction once the order has shipped. This is the amount that UPS charges us to make an address correction.
Refused, unclaimed, or undeliverable orders will be charged a 20% re-stocking fee, in addition to all applicable credit card fees and any related fees. |
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| How long will it take to receive my order? |
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| We ship all orders within 24 hours of receiving your order unless the item is out of stock. Orders placed over the weekends will be shipped the following Monday. Once you order has been processed and shipped, it takes approximately 3-5 business days for delivery. |
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| Do you ship internationally? |
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| Unfortunately, at this time we do not ship outside the United States. |
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| What is your guarantee and return policy? |
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Your shopping experience at Advan-Emotion is guaranteed to be a pleasant experience. That is why every product comes with a "100% SATISFACTION GUARANTEE." If you are not satisfied with your purchase for any reason, simply fill out the return merchandise authorization (RMA) form within three (3) days from the date you receive the shipment and return the product within 7 days from the date you received the merchandise for a full refund (less shipping and handling and a 20% restocking fee.) We will not accept any item that has been used or damage. Although, we check all our merchandises for any defects or damage prior to shipment, it is the buyer's responsibility to check the merchandise(s) as well to make sure for any defects. All defect must be reported to us via the RMA form within time specified in our return policy after you receive your order. If your order had free shipping, full shipping charges will be re-applied if you return your order or part of it that make your total less than $95.00.We will not accept any claim for damage, defect, or return after the three day period is over. No exceptions!
Clearance items and sale items are not included in this return policy and are non-refundable. All sales are final for international orders, we will not accept any returns or exchanges for these orders.
Items that are to be returned, must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us. Please note that you must first fill out Advan-Emotion's RMA form. Once we received your return, your credit card will be credited within 30 business days.
Any free shipping or promotional discounts will be voided and the full amount will be re-applied. Please read promotion disclaimer for more information.
If you received the wrong item, we will send you the correct item and the initial & return shipping fee will be waived.
We suggest that all items be returned to us by a shipping method in which you can get a tracking or delivery confirmation number. If we do not receive a return (or it does not show up in our records as having been received), we cannot issue a credit without a proof that it was delivered to us. |
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| I received the wrong product. |
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| WRONG ITEMS SHIPPED? In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. Please complete Advan-Emotion RMA form within three (3) days from the date you receive the shipment and return the product within 7 days from the date you received the merchandise. Returns must be in its original shape, free of any defect, including but not limited to stained, scratched or torn parts. Once we receive your return, we will ship you with correct item. |
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| When do I get my money back in case of a return? |
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A charge back will typically show up on your credit card account within 3 business days of the charge back being issued. This amount does not always show up on the next credit card statement you receive, depending on your credit card company's billing cycle. If the charge back does not appear on your statement, call your credit card company to verify the amount has been applied to your account.
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